Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains how DR Creators Studio collects, uses and protects personal information when you use this website, contact us, submit an enquiry, request a booking, leave a review, or interact with us online.

For the purposes of this policy, “we”, “us” and “our” refers to DR Media LTD trading as DR Creators Studio.

Our trading/contact details are:

DR Media LTD trading as DR Creators Studio
Unit 3A, Focus Business Park
Attleborough
NR17 1GY

Email: contact@drcreatorsstudio.co.uk

DR Creators Studio is the trading name used by DR Media LTD. If the legal status, ownership, registered company details or trading details change, this Privacy Policy may be updated to reflect the correct business details.

What information we collect

We may collect personal information when you use this website, contact us, submit a form, make a booking enquiry, leave a review, or communicate with us.

This may include:

  • Your name
  • Your email address
  • Your phone number, if provided
  • Your business name or brand name, if provided
  • Your preferred booking date and time
  • Your preferred booking length
  • Information about the type of studio hire, shoot, content session or booking you are interested in
  • Equipment requirements or add-ons you ask about
  • Any message, enquiry details or additional information you choose to send
  • Review or testimonial wording
  • Names, business names, social media handles, images or other details included in reviews or testimonials
  • Technical information about your use of the website, such as browser type, device type, pages visited and approximate location data
  • Information collected through cookies, analytics tools, spam protection tools, embedded content or third-party services used on the website

We ask that you do not send sensitive personal information unless it is genuinely necessary for your enquiry or booking request. Sensitive information may include health information, accessibility needs, information about children, personal circumstances, or confidential business details. If you do provide this information, we will only use it where necessary to respond to your enquiry or manage the service you have requested.

How we collect information

We may collect information when you:

  • Submit a contact form
  • Submit a booking enquiry form
  • Send us an email
  • Leave a review or testimonial
  • Interact with website forms or anti-spam checks
  • Use the website while analytics tools are active
  • Click links to our social media profiles or third-party services
  • Use or view embedded content such as Google Maps, Instagram, Facebook, Dropbox content, booking tools or calendar tools
  • Contact us through social media or other external platforms

How we use your information

We may use your information to:

  • Respond to enquiries
  • Manage booking enquiries
  • Discuss studio hire, equipment hire, packages or related services
  • Confirm availability and booking details
  • Provide customer support
  • Keep records of enquiries, bookings and customer communications
  • Display reviews or testimonials, where appropriate
  • Improve the website and understand how visitors use it
  • Protect the website from spam, abuse, fraud or security threats
  • Maintain the website, forms, plugins, hosting and email systems
  • Meet legal, tax, accounting or business record-keeping requirements
  • Send marketing updates only where we have a valid lawful basis to do so

Lawful basis for using personal information

We only use personal information where we have a lawful basis under UK data protection law.

Depending on the situation, our lawful basis may include:

  • Contract or steps before entering into a contract: where we use your information to respond to a booking enquiry, provide a quote, arrange studio hire, or manage a service you have requested.
  • Legitimate interests: where we use information to operate the website, respond to enquiries, manage business records, protect the website from spam or misuse, improve our services, or display appropriate reviews/testimonials.
  • Consent: where we use optional cookies, analytics, marketing sign-ups, or where you have clearly agreed to a specific use of your information.
  • Legal obligation: where we need to keep certain records for tax, accounting, legal or compliance reasons.

Marketing

We do not currently use the website for general newsletter marketing.

If we introduce marketing emails in the future, we will only send them where we have a valid lawful basis, such as your consent or another lawful basis allowed by data protection and electronic marketing rules.

You can ask us to stop sending marketing communications at any time by contacting:

contact@drcreatorsstudio.co.uk

We will not sell your personal information.

Contact forms and booking forms

This website may use contact forms, booking enquiry forms and other website forms to collect information needed to respond to your enquiry.

Form submissions may be stored:

  • Inside WordPress
  • Inside Ninja Forms or other form/booking plugins used on the website
  • In the website database
  • On the website server
  • In email notifications sent to DR Creators Studio
  • In website backups

Form submissions are used to respond to enquiries, manage booking requests, keep business records and provide the service requested.

Reviews and testimonials

This website may display reviews and testimonials from clients.

Reviews may be collected through the website, by email, through social media, or from other places where clients have publicly shared feedback.

Reviews may include names, business names, social media handles, photographs, images from shoots, or other details where appropriate.

We will only publish review details where permission has been given, where the review has been submitted for publication, or where it is otherwise reasonable and lawful to use the information.

If your review, name, image or other details appear on the website and you would like them removed or amended, please contact:

contact@drcreatorsstudio.co.uk

Please do not include private, confidential or sensitive information in a review that you do not want displayed publicly.

Google Analytics and Site Kit

This website may use Google Site Kit and Google Analytics to help us understand how visitors use the website.

Google Analytics may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • Approximate location
  • How visitors arrived at the website
  • Interactions with website content

This information helps us understand website performance and improve the website.

Google Analytics may use cookies or similar technologies. Where required, analytics cookies should only be used with consent through the cookie banner or cookie settings.

If the website’s cookie banner does not fully block analytics before consent, this should be reviewed and corrected before launch or as soon as possible.

Google reCAPTCHA

This website may use Google reCAPTCHA v2, including the “I’m not a robot” checkbox, to help protect forms from spam and automated abuse.

Google reCAPTCHA may collect technical information such as your IP address, browser details, device information and interaction data to help determine whether a form submission is likely to be made by a real person.

Use of Google reCAPTCHA is subject to Google’s own Privacy Policy and Terms of Service.

Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website to work properly. Others may be used for analytics, security, spam protection, embedded content or optional third-party services.

The website may use a cookie banner to allow visitors to accept or decline non-essential cookies.

For more information, please see our Cookies Policy.

Third-party services and embedded content

This website may use or link to third-party services. These may include:

  • Google Analytics
  • Google Search Console
  • Google reCAPTCHA
  • Google Maps
  • Instagram
  • Facebook
  • Dropbox
  • Calendly or another booking/availability tool
  • Website form, review or booking plugins
  • Email and SMTP services
  • Hosting, backup and website security tools

Embedded content from other websites may behave in the same way as if you visited those websites directly. These third-party websites may collect data, use cookies, track your interaction with embedded content, or combine data with your account if you are logged in to their service.

We are not responsible for the privacy practices of third-party websites or platforms. You should check their privacy policies if you want to understand how they use your data.

Social media links

This website may link to our Facebook and Instagram profiles.

If you click a social media link, you will leave this website and visit the relevant social media platform. Those platforms may collect information about your visit and use it according to their own privacy policies.

Who has access to your information

Personal information submitted through this website may be accessed by:

  • DR Media LTD trading as DR Creators Studio, including Donna Rich and authorised people involved in handling enquiries, bookings and customer communications
  • Kyle Ratcliffe trading as Affordable Price Websites, as website designer, hosting and technical support provider
  • KnownHost, as VPS and hosting infrastructure provider
  • Website plugin, form, booking, review, analytics, security, email and technical service providers where needed to operate the website
  • Partner photographers, content creators or other service providers, but only where necessary to respond to a package enquiry, arrange a requested service, or where you have agreed to this
  • Professional advisers, legal authorities or regulators where required by law

DR Media LTD is responsible for deciding how personal information submitted through this website is used.

We only share personal information where necessary and appropriate.

Website hosting and backups

The website is hosted on VPS infrastructure provided by KnownHost.

The website server and nightly backups are hosted in the EU, specifically the Netherlands.

Website backups are taken every night. Backups may include website files, form submissions, database records and other website data. Backups are kept for disaster recovery, security and website restoration purposes.

How long we keep your information

We only keep personal information for as long as needed.

As a general guide:

  • General enquiries that do not become bookings may be kept for up to 12 months.
  • Booking and customer records may be kept for up to 6 years for business, tax, accounting, legal, dispute or record-keeping reasons.
  • Reviews and testimonials may remain on the website until they are removed, updated, withdrawn, or no longer relevant.
  • Website form submissions may be stored in WordPress, form plugins, emails, the website database and backups for the relevant retention period.
  • Website backups are retained according to the hosting backup cycle and are overwritten automatically.
  • Analytics data is retained according to the settings used in Google Analytics or other analytics tools.

We may keep limited information for longer if needed for legal, security, fraud prevention or dispute purposes.

How we protect your information

We take reasonable steps to protect personal information submitted through the website.

These steps may include:

  • Using secure website hosting
  • Using SSL/HTTPS encryption
  • Restricting website administrator access
  • Using password-protected admin accounts
  • Using spam protection tools
  • Keeping WordPress, plugins and themes updated
  • Using website backups
  • Limiting access to people and service providers who need it

No website or email system can be guaranteed to be completely secure. Please avoid sending highly sensitive or confidential information unless necessary.

Children

This website is intended for adults and business users.

The website, enquiry forms and booking forms should not be used by children under 18.

If we become aware that a child has submitted personal information through the website, we may delete it unless there is a lawful reason to keep it.

Online payments

This website does not take online payments at launch.

We do not collect or store card details through this website.

If online booking, deposits, full payments, memberships or gift vouchers are added in the future, this Privacy Policy and the Cookies Policy will be updated to explain how payment information is handled and which payment providers are used.

Your rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask for your information to be transferred, where applicable
  • Complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled

To make a privacy request, please contact:

contact@drcreatorsstudio.co.uk

We may need to verify your identity before responding to certain requests.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

You should check this page occasionally to make sure you are happy with any changes.